Cancellation before shipment (Only valid on orders placed & delivery in India):

If the order of the item(s) that you want to cancel has not been shipped yet, you can raise your cancellation request via the following routes:

Via ‘My Orders’ section
Go to your account > Click on ‘Orders’ > Go to the order you want to cancel and select ‘Order Details’ > Click on ‘Cancel Item’ > Select the item(s) in your order that you would like to cancel and provide the reason for cancellation and ‘Confirm’ > Once submitted, your item(s) will be cancelled and your refund will be processed.

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 48 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.

Returns and Refunds

How do I return an item purchased on Rajdeep industrial Product Pvt Ltd (RIPPL)?

Indian Orders:

Rajdeep industrial Product Pvt Ltd (RIPPL) offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request for a product on the same days of its delivery, we accept only if it’s received in damaged condition or the wrong item was delivered. We do not accept partial returns wherein you have used or opened the products.Via Email Share an email to our Customer support team at srkfashionacc@gmail.com within 15 business days of receiving the order.

Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.

Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
• Serial Number is tampered with.
• Defective products that are not covered under Seller/Manufacturer’s warranty
• Product is used or altered
• If request is initiated after 15 business days of order delivery
• Free product provided by brand

I have received a defective item/wrong product in my order, how should I proceed?

 

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 15 days of receiving the order:

• Step 1: Follow one of the following steps:
  1. Via My Orders section
     Click on ‘Orders’. Go to Order and select ‘Have a Concern’. Proceed with reason for return.
  2. Via Help Center
     Click on ‘Have a Concern’>Click on ‘Submit a Request’ > Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference
  3. Via Email
     Share an email to our Customer support team at srkfashionacc@gmail.com within 15 business days of receiving the order.
• Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

Can I return part of my order?

NO!

How will I get refunded for the returned orders and how long will this process take?

 

In case of a return/refund, we process the refund once the products have been received and verified at our warehouse.

• For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.